Privacy Policy

Our Plain Language Privacy Policy Overview

Last updated: 5 October 2026

We, House of Uniforms, are an SME providing garments, branding & merchandise in the most professional & responsible manner that we can.

  • If you subscribe to our emails, or have otherwise said we can, we'll send you news & offers. You can unsubscribe at any time.
  • If you ask us to stop contacting you, we will.
  • If you are processing a payment via our webstore we don't store your credit card or payment information, that is handled by 3rd parties such as PayPal, Shopify Payments, etc.
  • We're not in the business of gathering & selling your data, but we are on the internet which necessitates some data exchange to make everything work.
  • We use our customer list, in encrypted form, to show our ads to the right people on Google. Ask us and we'll leave you out.

We use & rely on 3rd party services such as Shopify, Google, Meta (Facebook & Instagram), Oracle NetSuite, payment processors & couriers, which have their own ever changing policies. It's best to go to the respective source for full specifics on what each of those entities are up to at any given time.

If you have any questions, simply contact us.

Formal Legal Policy

HOUSE OF UNIFORMS Privacy Policy

The purpose of HOUSE OF UNIFORMS Privacy Policy (“Privacy Policy”) is to inform you of how HOUSE OF UNIFORMS manages, collects, uses, processes & discloses your Personal Data, which is subject to the privacy principles set out in the Privacy Act 1988 (Cth) & the general law intended to protect your privacy, as amended from time to time. Protecting our customer’s Personal Data & compliance with Applicable Laws is of the utmost importance to HOUSE OF UNIFORMS & a matter we take very seriously. We are committed to properly managing, protecting & processing your Personal Data in accordance with this Privacy Policy, which applies to all Personal Data we collect through our Platforms or other channels.

This Privacy Policy explains how HOUSE OF UNIFORMS (including any Related Corporations & business units) (collectively, the "Companies"), as well as their respective representatives and/or agents, collect, use, disclose & share your Personal Data, including with the Companies' authorised service providers & relevant third parties.

Please read & review this Privacy Policy, which will inform you how we collect, use, process & disclose your Personal Data. This Privacy Policy should be read in conjunction with HOUSE OF UNIFORMS Terms & Conditions, of which this Privacy Policy forms part. This Privacy Policy supplements, but does not supersede nor replace any other consents you may have previously provided to HOUSE OF UNIFORMS in respect of your Personal Data. We may also collect & process your Personal Data under any exceptions to Applicable Laws, which are not set out in this Privacy Policy. We trust that it will assist you in making an informed decision whether to provide us with any of your Personal Data.

Note this Privacy Policy does not cover information collected from individuals as part of our recruitment & selection process, when we engage contractors or onboard staff employed by our labour hire agencies. This Privacy Policy also does not apply to the practices of organisations that HOUSE OF UNIFORMS does not own or control, or to people that HOUSE OF UNIFORMS does not employ or oversee even if offers, coupons or links to their websites appear within our Platforms or technology.

CONTENTS

  • INTRODUCTION
  • WHAT PERSONAL DATA DO WE COLLECT?
  • HOW DO WE COLLECT YOUR PERSONAL DATA?
  • HOW WILL YOUR DATA BE USED?
  • WHO WILL YOUR PERSONAL DATA BE SHARED WITH?
  • HOW CAN I ACCESS OR CORRECT MY PERSONAL DATA?
  • MARKETING MESSAGES
  • HOW CAN I UNSUBSCRIBE OR DELETE MY ACCOUNT?
  • ADMINISTRATION & MANAGEMENT OF PERSONAL DATA
  • DATA RETENTION & DESTRUCTION
  • DISCLOSURE OVERSEAS
  • THIRD-PARTY COOKIES & TRACKING TECHNOLOGIES
  • CONTACTING US
  • PRIVACY COMPLAINTS
  • GOVERNING LAW
  • UPDATES ON DATA PROTECTION POLICY

INTRODUCTION

For the purposes of understanding this Privacy Policy, capitalised terms have the following meanings:

  • “Applicable Laws” means the Privacy Act 1988 (Cth) & their respective subsidiary legislations & regulations, as amended from time to time;
  • “Personal Data” means any data, whether true or not, which is (a) about an individual who can be reasonably identified (i) from that data; or (ii) from that data & other information to which we have or are likely to have access & would include data in our records as may be updated from time to time, or (b) defined as “personal data” or “personal information” under any Applicable Laws;
  • “Platforms” means collectively HOUSE OF UNIFORMS Social Media & Website, & any other websites or online platforms which we may own or operate from time to time;
  • “Related Corporations” means the subsidiary entities of HOUSE OF MO SHEN P/L;
  • “Social Media” means HOUSE OF UNIFORMS pages & accounts on third-party social media platforms such as Facebook, Instagram, LinkedIn, Pinterest, TikTok & YouTube, & any others we may use from time to time;
  • “HOUSE OF UNIFORMS, we, us, or our” means House of Mo Shen Pty Ltd T/As House of Uniforms (ABN 80 107 856 922), & includes any subsidiary entities in existence from time to time; &
  • “Website” means the HOUSE OF UNIFORMS website & associated services accessed at the following address https://houseofuniforms.com.au/ or other internet locations.

WHAT PERSONAL DATA DO WE COLLECT?

During our relationship with you, we may collect Personal Data from you. Examples of the types of Personal Data we may collect include your name, contact details, mailing & delivery addresses, email address, your shopping or browsing behaviours, or in the course of any other forms of interaction between you & us. Where such information pertains to an identified individual - Personal Data may also include network & device data such as IP address & device or advertising identifiers & information we obtain using cookies or other tracking technologies. We may also collect information about you from third-party sources & platforms (including data validation services, authentication service providers, social networking sites, online marketing & segmentation providers & ad targeting companies) to supplement the information we collect directly from you.

If you provide us with Personal Data relating to a third-party by submitting such Personal Data to us, you represent to us that you have obtained the consent of the third-party to provide us with their Personal Data for the respective purposes.

This Privacy Policy applies whenever you use our Platforms, contact us, sign up for an account or order any of our products & services.

HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect Personal Data from you when:

  • You register an account on our Website;
  • You use any of our related services, such as subscribing to our newsletter or product notifications;
  • You browse our products & services or otherwise interact with our Website;
  • You accept our cookies & other tracking technologies on your device;
  • You interact with our customer service team or other representatives, for example, via our webform, chat, emails, telephone calls, letters, video calls or face-to-face meetings;
  • You interact with us on our Social Media, such as liking our posts, commenting on our posts, private or direct messaging us on our Social Media;
  • You purchase a gift card for redemption on HOUSE OF UNIFORMS;
  • You participate in our promotions & giveaways, initiatives or any request for additional Personal Data such as customer surveys;
  • We consult publicly available sources of information, or receive references or referrals from marketing & business partners, Related Corporations, & third parties, for example, where they referred you to us to enjoy the benefits of a joint promotion or collaboration or to redeem a voucher you purchased through them;
  • Your authorised representative submits your Personal Data to us for any purpose reasonably authorised by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;
  • Our third-party analytics & other service providers, business or commercial partners provide your Personal Data to us, which was collected & processed by them & disclosed to us pursuant to their separate privacy policies; or
  • You voluntarily submit your Personal Data to us for any reason.

When transacting payments through our Website we do not directly collect your credit card details to process your payment or for customer service purposes. Your credit card details are collected, processed & stored directly by our third-party payment processors pursuant to their terms of use & privacy policies. None of your credit card details are permanently stored with us in this instance. However, we may collect your bank account details to process refunds.

HOW WILL YOUR DATA BE USED?

We may use & disclose your Personal Data for purposes necessary to provide you with our products & services, including to:

  • provide, maintain, protect & improve our technology, products & services, & monitor their effectiveness;
  • register & maintain your user account & to verify your identity or age;
  • process your order for our products or services, process or collect your payment for the order;
  • deliver or perform the products or services you purchased, including couriers calling or messaging you to obtain your delivery instructions;
  • facilitate you transacting via alternative payment methods (such as PayPal);
  • process your returns, exchanges or refunds in accordance with our Terms & Conditions;
  • provide you with supporting services & functions related to your user account, such as saved items in cart, wish-list, brand or product & browser notifications;
  • communicate with you in relation to (i) your queries, requests & feedback, (ii) material changes to our Website Terms & Conditions, Privacy Policy or other terms & conditions, & (iii) matters relating to the operation of your account via the applicable or appropriate medium including email, SMS, or communicating with you at the telephone number you provide;
  • personalise & improve your customer experience when you visit the Website, for example by prioritising products & services appearing in your search results or feed, or in communications we send you;
  • monitor & enforce compliance with our Terms & Conditions, including dispute resolution;
  • to carry out administration, marketing, planning, fraud detection & loss prevention activities, procurement, product & service development, quality control & research to improve the way we provide products & services to you;
  • comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law, regulation or regulator’s directive; &
  • ensure our Website functions properly & to improve its performance, by carrying out activities such as debugging, statistical analyses for optimising our Website.

(collectively, the "Purposes")

In addition, we may use & disclose your Personal Data for the following purposes, to:

  • send you marketing communications in relation to our sales, products, services, promotions or the Platforms;
  • send you marketing communications in relation to the sales, products, services or promotions of business partners, including promotional mail together with your order;
  • deliver ads that are related to our products & services that are targeted & personalised to your interests, attributes, preferences & experiences on the Platforms or other websites, apps or online platforms;
  • enable businesses to deliver ads which are related to their products & services which may be of interest to you;
  • provide you with any add-on or premium services;
  • invite you to private customer events;
  • process your participation in our promotions & giveaways (including contacting you if you win, displaying your details online, publishing your name in relevant newspapers or disclosing details of winners to relevant authorities, if required by law), initiatives or any request for additional Personal Data such as customer surveys;
  • conduct market & customer research, analysis or tracking;
  • promote our products & services on our Platforms;
  • manage the administrative & business operations of HOUSE OF UNIFORMS & comply with internal policies & procedures;
  • improve your customer experience across all touchpoints & train our customer experience team, such as by recording & monitoring phone calls & emails;
  • any specific purpose in relation to a particular product or service, which we may separately notify you on the product or service page; &
  • as part of or in anticipation of a business sale, merger, consolidation, investment, change in control, transfer of substantial corporate assets, reorganisation, liquidation, or similar business transaction or corporate event.

(collectively, the “Additional Purposes”)

We may also use or disclose your Personal Data for secondary purposes in accordance with Applicable Laws, or with your further consent.

Finally, we may also collect information about you on an aggregated & anonymous basis - in order to conduct internal analysis of traffic patterns within our Website. This information is used by us to administer & improve our products & services.

We do not use computer programs to make decisions about you, or to substantially help make decisions about you, that could significantly affect your rights or interests. We use automated tools to choose which ads to show & to set advertising bids, but these do not make decisions of that kind.

WHO WILL YOUR PERSONAL DATA BE SHARED WITH?

In relation to our use of your Personal Data for the Purposes or Additional Purposes, we may disclose your Personal Data to:

  • our employees, consultants, temporary workers or other representatives;
  • payment processors, such as Shopify Payments & PayPal, who process your payment on the Website;
  • logistics providers, such as courier, fulfilment or parcel-pickup services which will deliver your order to you, & parcel return partners;
  • IT & cloud providers, such as Shopify (which hosts our online store) & Oracle NetSuite (our business management system);
  • customer service providers, such as the systems we use to manage your enquiries;
  • business partners or vendors in connection with the processing of any promotion, event or service organised by us;
  • our professional advisers, bankers & auditors;
  • agents, contractors or service providers who provide operational services to us or who help provide our services to you, such as fraud detection & monitoring, marketing optimisation, telecommunications, market research, customer analysis or tracking, security or other relevant services that require that entity’s collection, use or disclosure of your Personal Data;
  • advertising platforms we use, currently Google, which use your email address, phone number, name & postcode in encrypted form to show you relevant ads, avoid showing you ads for things you have already bought from us, & reach other businesses similar to our customers; &
  • any other party whom you authorise us to disclose your Personal Data to.

Before your details are shared with an advertising platform they are converted into an encrypted code, & the platform uses them only to match against its own users. If you would prefer to be left out, contact us & we will remove you from these lists at our next monthly update.

We do our best to minimise the disclosure of your Personal Data to the information necessary to perform the related Purpose or Additional Purpose. However, we may also disclose your Personal Data for secondary purposes if the secondary purpose is related to the Purpose or Additional Purpose & you would reasonably expect us to use or disclose the information for the secondary purpose, otherwise in accordance with Applicable Laws, or with your further consent.

If we sell, merge or otherwise change control of our business, our company or Website to a third-party:

  • we shall be permitted to disclose the Personal Data & other information that we have collected from you to the third-party, without giving notice or seeking prior consent from you; &
  • we shall be entitled to assign the benefit of any agreements we have with you to the third-party.

HOW CAN I ACCESS OR CORRECT MY PERSONAL DATA?

For Personal Data correction or deletion, please submit a written request to us via our Customer Service contact form or by emailing info@houseofuniforms.com.au. We may need to request additional information from you to confirm your identity before providing the access or making corrections.

We will do our best to respond to Personal Data requests within 30 days. Where we are unable to meet this timeline, we will update you with the soonest time at which we can provide the information or make the correction. Please note that certain types of Personal Data access & correction requests may be exempt under Applicable Laws, & we may charge you a reasonable fee for the handling & processing of your Personal Data access request, if permitted by Applicable Laws.

While HOUSE OF UNIFORMS makes reasonable efforts to provide our users with access to their Personal Data, there may be circumstances in which we are unable to provide such access, including but not limited to: where the information in question is legally privileged, would compromise the privacy or other legitimate rights of other persons, where the burden or expense of providing access would be disproportionate to the risks to your privacy, where the request is clearly excessive or unfounded, or where the information requested comprises proprietary business information.

MARKETING MESSAGES

If you have said we can, we’ll send you marketing messages by email, to keep you aware of what we’re up to & to help you see & find our products.

HOW CAN I UNSUBSCRIBE OR DELETE MY ACCOUNT?

If you wish to withdraw your consent for us to send you marketing communications, you can do so by:

  • click the ‘Unsubscribe’ or ‘Update your preferences’ link in the email; or
  • contact our Customer Service team.

Once we receive notification that you wish to withdraw your consent for receiving marketing communications, it may take up to 14 days for your withdrawal to be reflected in our systems. Please note you may still receive marketing communications during this period.

If you withdraw your consent to receive marketing communications through a specific communication mode (e.g. SMS) we may still contact you via other communication modes you have subscribed to (e.g. email).

Note it is not possible to unsubscribe from non-promotional (transactional) communications relating to your online orders or the operation of your account.

You may remove your account by Customer Service contact form or by emailing info@houseofuniforms.com.au.

Note: If you withdraw your consent for us to use & process your Personal Data for the Purposes or the Additional Purposes or for other purposes, we may no longer be able to provide you with the related products, services or benefits associated with our promotion.

ADMINISTRATION & MANAGEMENT OF PERSONAL DATA

You should ensure that all Personal Data you submit to us is complete, accurate, up-to-date & correct. Failure to do so may result in our inability to provide you with the products & services you have requested. You should keep us updated of any relevant changes to your Personal Data. We will not be responsible for relying on inaccurate or incomplete Personal Data if you have not updated us of such changes.

We will make reasonable efforts to ensure Personal Data likely to be used by us or disclosed by us to another organisation is accurate, up-to-date & correct.

We will also put in place reasonable security arrangements to ensure that your Personal Data is adequately protected & secured & to prevent any unauthorised access, collection, use, disclosure, copying, modification, leakage, loss, damage or alteration of your Personal Data. However, we will not be responsible for any unauthorised use of Personal Data by third parties which is attributable to factors beyond our control. Further, given that no data transmission over the internet can be guaranteed as completely secure, we cannot guarantee 100% the security of any (personal or other) information you transmit to us; & as such we will not be liable for any breach of security or unintended loss or disclosure of information due to our Platforms being linked to the Internet.

DATA RETENTION & DESTRUCTION

When Personal Data in our possession is (i) no longer required for any reason connected to the purpose it was originally collected or (ii) retention by us is no longer necessary for any other legal or business purposes, we will exercise measures to ensure such Personal Data is either destroyed or anonymised. If this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data & isolate it from any further processing until deletion is possible.

DISCLOSURE OVERSEAS

We may disclose personal information to service providers overseas, including in Singapore, Canada, the United States, India, Argentina & the Philippines, for example when they host our online store or provide technical support. We take reasonable steps to make sure they handle it in line with Australian privacy law. If you ask us to send an order overseas, we give your delivery details to the courier & to customs & delivery services in the destination country.

THIRD-PARTY COOKIES & TRACKING TECHNOLOGIES

HOUSE OF UNIFORMS uses the services of third-party vendors, who may implement one or more persistent “Tracking Technologies” (such as cookies, eTags, pixels, web beacons/GIFs, local storage, or other identifiers on your device & browser settings) in order to recognise you & your device each time you visit our Website. We use these technologies for a number of purposes to enhance your online experience, such as for preference settings, offer selection, analytics, conversion attribution & fraud reduction. We use both session & persistent tracking technologies.

Advertisements or other services on the Website may be provided by third-party agencies. These advertisements may also include Tracking Technologies. The collection, use, & disclosure of information, including Personal Data, collected by such third-party Tracking Technologies are subject to the privacy & data protection policies of the third-party vendors & are not under our control. For more information on third-party advertising-related cookies & how to opt-out of them, please visit Your Online Choices.

You may reject first-party & third-party Tracking Technologies through the settings on your browser. Note that this may result in the loss of Website functionality, restrict your use of the Website, or delay or affect the way in which the Website operates.

We may use third-party service providers to monitor & analyse the use of our Website. The primary service providers we use are:

GOOGLE ANALYTICS & GOOGLE ADS

HOUSE OF UNIFORMS uses certain Google Analytics functions. Please see this link for how your data is collected & this link for instructions on how to opt-out of any Google Analytics data tracking.

HOUSE OF UNIFORMS may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, Campaign Manager 360 integration, & Google Analytics Demographics & Interest Reporting. Using My Ad Center, you can opt-out of Google Analytics for Display Advertising & customise Google Display Network ads.

HOUSE OF UNIFORMS also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show HOUSE OF UNIFORMS ads on sites across the internet. HOUSE OF UNIFORMS & third-party vendors, including Google, use first-party Tracking Technologies (such as the Google Analytics cookie) & third-party Tracking Technologies together to inform, optimise, & serve ads based on visitors’ past visits to HOUSE OF UNIFORMS, as well as report how ad impressions, other uses of ad services, & interactions with these ad impressions & ad services are related to visits to HOUSE OF UNIFORMS.

When you log on to the HOUSE OF UNIFORMS website, HOUSE OF UNIFORMS with the help of Google Analytics may use your browsing behaviour to connect it with any other data that has previously been provided by you, in accordance with this policy.

META (FACEBOOK & INSTAGRAM)

Facebook Insights is a tool which tracks user interaction on the HOUSE OF UNIFORMS Facebook page, allowing page admins to track usage & improve page performance.

Meta’s Privacy Policy can be seen here: https://www.facebook.com/privacy/policy. If you want to opt-out of seeing ads on Facebook based on information we’ve received from other websites & apps, you can control this in your ad preferences: https://www.facebook.com/adpreferences.

CONTACTING US

For any questions relating to your Personal Data or about this Privacy Policy, if you have a complaint regarding the collection, use or handling of your Personal Data by us, or a question about how we are complying with Applicable Laws, you may contact our customer service department or privacy team via the following methods:

Customer Service telephone number | 03 9555 7797
Email Us | info@houseofuniforms.com.au

Emails & letters should clearly state that you are making a data protection query, request or complaint in the subject line to ensure the matter is dealt with expediently. We will strive to deal with any query, request or complaint promptly & fairly.

You can find more information about privacy & the protection of your Personal Data on the website of the OAIC at https://www.oaic.gov.au/

PRIVACY COMPLAINTS

If you have a complaint about how we have handled your personal information, contact us using the details above & mark it as a privacy complaint. We will acknowledge it, look into it & aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

GOVERNING LAW

This Privacy Policy & your use of this Website shall be governed in all respects by the laws of Australia.

UPDATES ON DATA PROTECTION POLICY

As part of our efforts to ensure that we properly manage, protect & process your Personal Data, we review our policies, procedures & processes from time to time. In this regard, HOUSE OF UNIFORMS may update this Privacy Policy to ensure that it is consistent with industry trends & any changes in legal or regulatory requirements at our discretion.

Any updates will be posted on our Website at https://houseofuniforms.com.au/pages/privacy-policy. We encourage you to check this page from time to time so that you are well-informed of our latest policies in relation to Personal Data protection.