How uniforms will help your hospitality business run smoothly
What’s the first thing most customers do when they set foot in a cafe, restaurant or bar? They look for a staff member to help them.
If that person is in a clearly defined uniform the customer will have no problem locating help and getting their order underway.
But, what if none of the staff are wearing uniforms? Customers will struggle to locate staff members and engage your services meaning orders are not coming in quickly and customer experience suffers - you may even lose sales as a result.
That said, uniforms don’t have to be fancy or restrictive to be effective. Uniforms can be whatever you want them to be - they might consist of formal attire such as button down shirts and corporate trousers, or they may be casual t-shirts printed with your brand logo.
Whatever your uniform, in order to keep your business running without a hitch, you must consider function as well as aesthetics.
For example, when outfitting wait staff, one of the most important functional aspects of the uniform is the apron. As well as keeping their clothes clean, having aprons with pockets allows staff to constantly carry any tools they may need such as notepads, pens, ipads or electronic ordering devices. Having all of these items available at a moments notice will also help staff serve customers quickly and reduce time spent running back and forth.
Getting the chefs uniforms right is also essential to keep things running smoothly. Chefs jackets made with a double breasted front and long sleeves will help to reduce the risk of burns that can slow down service from the kitchen. Non-slip safety shoes are also important incase of spills that can cause falls and injury.
Avoiding injury in the kitchen is crucial as disruptions can result in slow service which can have all manner of repercussions including frustrated wait staff, unhappy customers and slower customer turnaround times.